Support

Hidden Clues Support

Help with purchases, device issues, feedback, and feature requests.

Contact

Need help?

Email stanchev.andon@gmail.com for app issues, general feedback, purchase questions, and feature requests.

Please include your device model, iOS version, app version, and a short description of what happened.

Purchases

Restore Purchases

  1. Open Hidden Clues on the device where you want to restore content.
  2. Make sure you are signed in with the Apple ID that made the purchase.
  3. Open the Case Pack or store screen in the app.
  4. Tap Restore Purchases and wait for Apple to confirm the entitlement.

Purchases are processed by Apple. Refund requests and billing questions are handled through Apple support.

Troubleshooting

Common fixes

Audio

Check device volume, Silent Mode, Focus settings, and any in-app audio settings. Restart the app if sound does not resume.

Reset progress

Use the in-app reset option if available. Deleting and reinstalling the app may also remove local progress stored on the device.

Accessibility and text size

Keep iOS text size and display settings updated. Send feedback if text, contrast, or scene details are difficult to read.

Device requirements

Hidden Clues is intended for supported iPhone and iPad devices. The final minimum iOS or iPadOS version will be shown on the App Store listing.

Status

Known issues

No public known issues are listed right now.

If you run into a repeatable problem, email support with the steps that caused it and whether it happens after restarting the app.